Amazon is committed daily to providing quality service to its French customers.
Since its inception, Amazon's goal has been to gain customers' trust by offering exceptional service, a wide range of products, convenient and reliable delivery throughout France, and competitive prices, despite the rising cost of living. These distinctions reflect the growing attachment of French consumers to Amazon and reward the daily commitment of our more than 20,000 employees in France. The Preferred Retailer of the French and the Preferred Brands of the French are two prestigious distinctions in the retail sector.
In 2024, Amazon was voted the Preferred Retailer of the French for the second time in the Multimedia / Home Appliances category, according to an annual survey conducted by NetMedia Group and EY-Parthenon with more than 9,500 French consumers. Additionally, Amazon entered the Top 30 of the Preferred Brands of the French this year, ranking 27th out of 1,300 brands across all categories. T
his study, conducted annually by the OpinionWay Institute with 4,900 French consumers, highlights Amazon's privileged position in the hearts of the French.
"These distinctions testify to our constant commitment to providing quality service to the French. We warmly thank all our customers, whom we have passionately served for over 20 years in France, for their daily trust," said Samira Bejnouni Terlier, Director of Customer Experience for Amazon France and Belgium.
Amazon continues to commit to ensuring that its customers can always benefit from low prices on a wide selection of products every day.
*The annual study is conducted by the strategic consulting firm EY-Parthenon, which independently selects the benchmark retailers in each sector and analyzes their attractiveness in France. The latest study was conducted in January 2023, surveying online a panel of more than 9,500 French consumers aged 18 and over, gathering approximately 60,000 opinions.
The survey for the Preferred Brand of the French award was conducted online from January 2 to 15, 2024, by the OpinionWay Institute with a representative sample of 4,900 French respondents aged 18 and over, covering 1,300 brands.
Source: Amazon
